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Customer Service Inquires, Returns and Technical Support

Collaboration with our clients doesn’t end at delivery – We provide technical support, warranty service and repairs to meet the specific needs of high performance computing consumers.
Please use any of the following to get in touch with us.

Contact Customer Service

Monday – Friday 9:00 AM – 7:00 PM EST

607-772-1888 | Toll Free: 800-796-8809

Tech support can be reached by email at help@thinkredbarn.com or submit a support ticket below 24 hours a day.

SUPPORT TICKET

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Return Merchandise Authorization Form

Warranty claims can be made by calling our customer service department or completing a Return Material Authorization Form below:

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Original Invoice, Qutoe or P.O Number (if available)

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3 Year HPC Warranty

  • Covers any hardware failures within 3 years
  • Free 2-way shipping
  • Cross-ship components within 48 hours of failure
  • Free spares provided for larger installations to virtually eliminate downtime and the need for expensive support/service upgrades

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